Terms and Conditions

Quotation

If requested The Company will provide The Hirer with a quotation. All quotations will be prepared using the most direct route possible. If The Hirer requires the journey to follow a specific route this should be advised to The Company.
Unless otherwise stated any quotation given by the Company will be valid for 28 days from the date of issue. Any quotation given by The Company will be for the supply of a coach and driver only. Any additional charges will be identified separately and will be deemed to be the responsibility of The Hirer, unless otherwise specified.

Payment

Any deposit requested must be paid by the time stated and payment in full must be made before the start of the hire unless The Company has agreed in writing to a variation in this condition.

Conduct of Passengers

The driver is responsible for the safety of the vehicle at all times, and as such may remove any passenger whose conduct prejudices safety or is in breach of the Public Service Vehicle (Conduct of Drivers, Inspectors, Conductors and Passengers) Regulations 1990
The Hirer acts on behalf of all passengers travelling on the vehicle(s). If The Hirer is a company, group or partnership an individual must be named as a responsible person. The Hirer is responsible for the actions (including any damage to The Company’s vehicles) and decisions of all the passengers on board including any additional costs incurred by The Company in performing the contract, whether or not they actually travel with the party.

Refreshments and alcoholic drinks

Other than confectionery, food and drink (including alcoholic beverages) may not be consumed on the vehicle without prior consent from The Company.

Force Majeure

The Company does not accept any liability for any loss, inconvenience or damage caused by war, threat of war, riot or civil strife, terrorist activity, industrial disputes, natural disaster, fires, sickness, weather conditions, airport regulations, temporary, technical, mechanical or electrical breakdown of transport or any facilities contained within advertised accommodation, explosion of any nuclear plant or part thereof or radioactivity/contamination from such plant or events beyond the reasonable control of The Company

Use of Vehicle

Unless confirmed in writing by The Company, the vehicle should not be assumed to remain at any point between the outward and return journey or to remain available to the Hirer’s incidental use when parked at such points


Route and Time Variation

Should the vehicle be detained by The Hirer or taken on a longer journey than that contracted for, The Company reserves the right to make an additional charge.
The Vehicle will depart at the times agreed with The Hirer and The Company will not be liable for any loss or injury sustained by any passenger/s who fails to join a vehicle at the appointed time.

Driver’s Hours and Rest Period Regulations

The hours agreed with the Operator for the operation of any hire must be strictly observed (other than in the case of serious emergency or diversion) so that regulations governing drivers hours and rest periods can be complied with. The Operator reserves the right to curtail or otherwise alter any hire, which does not comply with the relevant regulations. Neither The Hirer nor any passenger shall delay the departure of a vehicle or otherwise interrupt the journey so putting the driver at risk of breaching the regulations relating to the drivers hours of work and duty. The Hirer will indemnify The Company against any extra expenses or charges which The Company may incur including, but not limited to, the cost of providing a replacement driver.

Seating Capacity

The Hirer must not load any vehicle beyond the number of passengers it is legally stated to carry

Vehicle to be provided

The Company reserves the right to provide a larger vehicle than specified at no additional charge unless the extra seats are used.
The Company reserves the right to substitute other vehicles (including those of other operators) or ancillary facilities for all or part of the hiring subject to such substitutes being of at least equivalent quality
Equipment in coaches (including radios, audio and video cassette players, microphones and public address systems, beverage facilities and toilet facilities) is provided at the discretion of The Company unless the quotation specifies that any such facilities will be available. Whilst every endeavour will be made to comply with The Hirer’s subsequent requests, The Company cannot guarantee to meet any such requests.

Conveyance of Animals

On a private hire, no animal (other than guide dogs and notified to The Company in advance) may be carried on any vehicle without prior written agreement from The Company

Cancellation by Hirer

Should The Hirer wish to cancel any arrangement, the following scale of charges shall apply in relation to the total hire charge. Cancellation due to inclement weather conditions will also be charged as follows

Days prior to cancellation	Charge
10 days or more	None
6-9 days	10% of hire
3-5 days	25% of hire
1-2 days	50% of hire
Day of hire / arrival of coach	100% of hire

Cancellation by The Company

In the event of any emergency, riot, fire, civil commotion, strike, lock out, stoppage or restraint of labour or on the happening of any event which The Company has no control (including adverse weather and road conditions) or in the event of The Hirer taking any action to vary agreed conditions unilaterally, The Company may, by returning all money paid and without further or other liability, cancel the contract. The Company reserves the right to cancel any booking giving 14 days notice.

Notices

No bill, poster or notice to be displayed on any vehicle without the written consent of The Company

Breakdown and Delays

The Company gives its advice on journey times in good faith, however, in the event of a breakdown or traffic congestion, beyond the reasonable control of The Company, journeys may take longer than predicted and in those circumstances The Company will not be liable for any loss or inconvenience suffered by The Hirer as a result

Complaints

Any complaints in respect of The Company’s services should be made in writing to The Company’s office within 14 days

You can contact us by visiting www.carterstravel.co.uk/contactus.php